Returns and exchanges may be made at our store located at:
📍 Jamia Shopping Mall, Shop G63, Nairobi
Return Conditions:
• Must be within 7 days of purchase
• Must include valid proof of purchase
• Product must be unused and in original condition and packaging
• Must include all accessories, manuals, and warranty cards
Non-Returnable Items:
• Opened software, digital licenses, and downloadable content
• Custom or special-order items
• Clearance or final-sale items
Faulty or Defective Items:
We will offer an exchange or full refund for faulty items, subject to:
• Product inspection
• Valid proof of purchase
Refunds:
• Refunds will be made to the original payment method
• Delivery charges are non-refundable
• Customer will recieve refund within 3 working business days
